Marelo Effect Profile

Judy Lee

Analytics

The power of data…

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In contact centre management, I used information and data to get the best out of my teams.  I now enjoy working with organisations to understand these key business assets and share how to operationalise them to deliver optimal performance.

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I am passionate in providing data-driven insights and communicating a tangible course of action, driven by the desired business outcome.  Simply put: translating charts and graphs into specific steps and actions to reach potential.

A cornerstone of my work is building a data-driven culture. I do this by laying out the analytics agenda to drive margin and growth using a structured approach.  This enables the management team to get results faster with confidence in the chosen path.  As part of the Marelo team, I am fortunate to work with other specialised professionals and collaborate with clients to transform cultures and secure sustainable results on the continuous journey to exceed client expectations!

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